At rm99, your privacy is not merely a legal obligation — it is a genuine commitment we make to every user. This document clearly explains how we collect, use, protect, and respect your personal information at all times.
This Privacy Policy explains rm99's practices regarding the collection, use, disclosure, and protection of your personal information when using our platform at rm99.me. This applies to all users who register an account, visit our website, or interact with any of the services we offer.
By using the rm99 platform, you agree that we may collect and process your personal information as described in this document. If you do not agree with any part of this policy, please discontinue use of our platform. We reserve the right to update this Privacy Policy from time to time — any material changes will be communicated via a prominent notice on our platform.
Rm99 collects various types of information to enable us to provide a secure, personalised and high-quality service to every user. Below are the categories of information we collect:
a) Information You Provide Directly
b) Information Collected Automatically
Rm99 does not collect any sensitive financial information such as credit card numbers or PINs. All transactions are processed directly through licensed and secure payment providers.
Every piece of information we collect has a clear and lawful purpose. rm99 does not use your data for any purpose beyond what is stated in this policy.
| Purpose of Use | Types of Data Used |
|---|---|
| Identity verification & KYC | MyKad, passport, verification selfie |
| Deposit & withdrawal processing | Bank details, e-wallet info, transaction amounts |
| Fraud prevention & anti-money laundering | Transaction records, IP address, activity patterns |
| Customer Support | Name, email, communication records |
| Platform improvement & user experience | Usage data, session logs, feedback |
| Promotional communications (with consent) | Email, phone number |
| Legal & regulatory compliance | All relevant data as required |
Rm99 only sends you marketing communications if you have given consent during registration or through the preference settings in your account. You may withdraw this consent at any time by updating your notification settings in your account.
The security of your data is rm99's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorised access, loss, or misuse.
While we take comprehensive security measures, no system can be guaranteed 100% secure. We encourage you to help protect your account by using a strong password and never sharing your login credentials with anyone.
RM99 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in certain limited situations, we may share your information with the following parties:
All third parties we work with are required to meet data protection standards equal to or higher than our own. We do not permit them to use your data for any purpose other than what is specified in our agreements with them.
Rm99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some sections of the rm99 platform.
As an rm99 platform user, you have the following rights regarding your personal information. We are committed to making it easy for you to exercise these rights without unnecessary obstacles.
You have the right to request a copy of the personal information we hold about you at any time.
You may request the correction of any inaccurate or incomplete information in your account.
You may request the deletion of your personal data, subject to our legal record-keeping obligations.
You may object to the processing of your data for direct marketing purposes or certain other uses.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data in certain situations during an investigation or appeal.
To exercise any of the rights above, please contact the rm99 support team via live chat or email. We will process your request within 30 business days. Identity verification may be required before the request is processed.
Rm99 takes a very serious approach to protecting minors from accessing the gaming platform. Our platform not directed at individuals under the age of 18 and we do not knowingly collect any personal information from minors.
If you believe a child has registered an account on our platform, please contact us immediately so that appropriate action can be taken without delay.
The rm99 platform may contain links to third-party websites in certain contexts. Please note that rm99's Privacy Policy applies solely to our platform and does not cover the privacy practices of any external websites.
Rm99 is not responsible for the content, privacy policies or practices of any third-party websites. We encourage you to read the privacy policy of every website you visit. Your access to external websites is at your own risk.
Rm99 reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect once the updated version is published on this page along with a new update date.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the rm99 team.
We are committed to responding to all privacy-related enquiries within 3 to 5 business days. For issues requiring further investigation, we will keep you updated on the progress of your case on a regular basis.
More than just promises — these are the concrete steps we take every day to keep your personal information protected on the rm99 platform.
All data crossing the rm99 platform is protected with 256-bit SSL encryption — the same technology used by leading banking institutions worldwide. Your information cannot be read by any third party, even if intercepted in transit.
Rm99 has never and will never sell, rent or trade your personal information to advertisers or outside companies. Your data belongs to you — we only use it to provide you with the best possible service.
Your data is stored in premium data centres equipped with physical access controls, intrusion prevention systems, and round-the-clock security monitoring. All access to our servers is logged and audited.
Our identity verification process is designed to protect all users from fraud and account misuse. KYC documents submitted are processed securely and are not shared except for legal compliance purposes.
Rm99's fraud detection system operates around the clock to identify suspicious activity before it affects your account. Every transaction is analyzed in real time to ensure the safety of your funds.
Rm99 operates in accordance with established data protection guidelines to ensure the privacy rights of Malaysian users are fully respected. We conduct regular internal audits to maintain ongoing compliance.
Create your rm99 account today and play with peace of mind — your data is protected, your transactions are secure, and your experience is guaranteed.