Rm99 Terms and Conditions – Complete Guide for Malaysian Users

1 Account Eligibility & Registration

To register and use the rm99 platform, you must meet all of the following eligibility requirements at all times during your use of our services:

• You are 18 years of age and above or the legal gambling age in your jurisdiction, whichever is higher.
• You register only one (1) account only. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all associated accounts and forfeiture of any remaining funds.
• The information you provide during registration is accurate, complete, and up to date. Providing false information is a serious violation of these terms.
• You are located in a jurisdiction that does not prohibit participation in online betting activities.
• You do not register on behalf of another person or on behalf of a company without written authorisation from RM99.

2 Deposit & Payment Methods

Rm99 supports a wide range of safe and convenient deposit methods for Malaysian users. All financial transactions are processed through encrypted, regularly audited channels.

• Accepted deposit methods include FPX, DuitNow, Touch 'n Go eWallet, GrabPay and direct bank transfers via major local Malaysian banks.
• The minimum deposit amount is RM20 per transaction, unless otherwise stated in a specific promotion.
• All deposits are processed real-time and credited to your account within 1 to 5 minutes.
• Rm99 does not charge any processing fees for deposits. However, your payment provider may apply additional charges — please check with your provider.
• You may only deposit funds from a payment method registered in your own name. RM99 does not accept third-party payments.
• Rm99 reserves the right to decline or hold any deposit suspected of involving illegal activity, money laundering, or fraud.

3 Withdrawal Policy

Rm99 is committed to ensuring a fast, transparent, and hassle-free withdrawal process. We process withdrawals within 3 to 15 minutes on standard business days.

• The minimum withdrawal amount is RM50 for each request.
• Withdrawals will only be processed to the same payment method used during deposit, except in certain circumstances approved by our team.
• Before your first withdrawal is processed, your account must go through the KYC verification that is complete, including submission of valid identity documents.
• Rm99 reserves the right to delay withdrawals by up to 3 business days for security review purposes if required.
• Any withdrawal suspected of being linked to fraud or bonus abuse will be held pending the completion of an investigation.
• Withdrawals cancelled by the user before processing will be returned to the account balance immediately.

4 Bonus & Promotion Terms

All bonuses and promotions offered by rm99 are subject to specific terms and conditions stated alongside each offer. By accepting any bonus, you agree to comply with those terms.

• Bonuses may only be claimed by players who have registered a valid new account and meet the specified eligibility requirements.
• Each user is only eligible for one (1) welcome bonus only. Attempts to claim new bonuses by creating additional accounts will result in the termination of all associated accounts.
• All bonuses are subject to wagering requirement before withdrawals are permitted. The wagering requirement will be clearly stated on each promotion.
• Rm99 reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice.
• Bonuses cannot be combined with other promotions unless explicitly stated in the relevant promotion terms.
• Any attempt to abuse the bonus system, including bonus arbitrage or coordinated fraud, will result in the cancellation of all bonuses and account termination.

5 User Responsibilities

As a user of the rm99 platform, you are fully responsible for all activities that occur under your account. It is important that you understand and comply with all applicable rules.

• You are responsible for ensuring your account password secure and never share your login credentials with anyone.
• All activity that takes place in your account — whether carried out by you or by another party due to your negligence — is your sole responsibility.
• You are prohibited from using any automated software, bots, scripts, or third-party technology to access or interact with the RM99 platform.
• You are not permitted to send or distribute any content that is offensive, threatening, defamatory, or that infringes on the rights of third parties through our platform.
• Any attempt to hack, disrupt, or manipulate the rm99 system is a serious violation and may result in legal action.
• You agree to use the RM99 platform solely for lawful personal entertainment purposes and not for any commercial or illegal purpose.

6 Account Security & KYC

Rm99 applies strict Know Your Customer (KYC) procedures to ensure the safety of all users and to comply with financial compliance requirements. KYC verification is mandatory before your first withdrawal can be processed.

• Documents required for KYC verification include Malaysian identity card (MyKad) or a valid passport, proof of current address, and a screenshot or statement of the payment method used.
• All submitted documents will be processed within 1 to 24 working hours and your information is protected under the rm99 Privacy Policy.
• Rm99 uses 256-bit SSL encryption to protect all data transmitted through our platform.
• Two-factor authentication (2FA) is available and strongly recommended for an added layer of security on your account.
• If you suspect your account has been accessed without authorization, please contact our support team immediately for the appropriate action.

7 Responsible Gaming

Rm99 cares about the well-being of every player. We believe gaming should be an enjoyable form of entertainment, not a source of stress or financial difficulty.

• Users may set deposit limits, loss limits, and session time limits directly through your account settings without needing to contact support.
• Options self-exclusion available for a period of 24 hours, 7 days, 30 days, 90 days, or permanently, based on your preference.
• Users under 18 years of age are strictly prohibited from using the rm99 platform. We enforce a strict age verification system during registration.
• If you feel that gambling is starting to negatively affect your life, please visit the Responsible Gaming us for guidance and support.

8 Account Termination & Suspension

Rm99 reserves the right to suspend, restrict, or terminate any user's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Fraud, money laundering, or abuse of the bonus system.
• Providing false information during registration or the KYC process.
• Creating multiple accounts or attempting to circumvent set limits.
• Abuse or disruption of our services or other users.
• Upon request by authorities or as required by applicable law.

If your account is terminated due to a terms violation, any funds linked to fraudulent or abusive activity may be forfeited. Legitimate funds not associated with any violation will be returned at rm99's discretion once the investigation is complete.

Users may also request to close their own account by contacting our support team. Account closure requests will be processed within 3 working days.

9 Disclaimer & Liability Limitation

The rm99 platform is provided "as is" without any express or implied warranties. While we strive to deliver a smooth, high-quality service at all times, there are important things you should be aware of:

• Rm99 is not liable for any losses arising from service disruptions, technical issues, or circumstances beyond our control (force majeure).
• Game outcomes are determined by Random Number Generator (RNG) that has been independently audited and verified. RM99 does not manipulate or alter game outcomes.
• Rm99 is not responsible for any taxes, duties, or other charges that may be imposed by local authorities on your wins.
• Under no circumstances shall RM99's liability exceed the amount you have deposited within the 30 days preceding the claim.
• Rm99 makes no guarantee that the platform is entirely free from bugs, technical disruptions, or unauthorized access.

10 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the RM99 team is ready to assist you at any time.

• Use the Live Chat on the rm99 platform for an immediate response within minutes.
• Email us at [email protected] for more detailed enquiries.
• Visit the FAQ us for answers to frequently asked questions about the rm99 platform.

RM99's support team operates 24 hours a day, 7 days a week, including public holidays. We are committed to responding to all enquiries as promptly as possible.